Frequently Asked Questions (FAQ)

What is Silver Outlet?
Silver Outlet is an online manufacturer outlet store exclusively offering jewelry directly to customers, eliminating middlemen and markups associated with branding, marketing, and physical store maintenance.

We offer a wide range of top-quality 925 sterling silver pieces at highly competitive prices.

Are your products made of genuine sterling silver?
Yes, all our products are crafted from genuine 925 sterling silver, adhering to E.U. standards for quality and purity.

Why no model photos?
We're all about transparency and fair pricing. While our product images may lack the glamour of models, it's because we're committed to offering the best value without hidden fees or gimmicks. Our focus is on delivering affordability without compromising quality.

How do you ensure the quality of your jewelry?
We maintain strict quality control measures, including visual and spectral inspections, to ensure that each piece meets our standards for craftsmanship and safety.

Do you offer international shipping?
Yes, we ship internationally to most countries. Shipping fees and delivery times may vary depending on the destination.

What is your return policy?
We offer a hassle-free return policy within 30 days of purchase. Please refer to our Refund Policy for detailed information.

Can I track my order?

Yes, once your order is processed and shipped, you will receive a tracking number via email to monitor the status of your delivery. Please refer to our Shipping Policy for detailed information.

Do you offer customization or personalization options?
At this time, we do not offer customization or personalization services. However, we regularly update our inventory with new designs to suit various tastes and preferences.

How can I contact customer support?
For any inquiries or assistance, please reach out to our customer support team via email at info@silveroutlet.eu or through our Contact Us page. We strive to respond to all inquiries promptly.

Are your products environmentally friendly?
We are committed to sustainability and adhere to environmental regulations. Our jewelry production processes are designed to minimize waste and environmental impact.

Do you offer wholesale or bulk purchasing options?
We do not currently offer wholesale or bulk purchasing options. Our online store, silveroutlet.eu, is designed to serve customers directly, ensuring the best competitive prices in the market.

Do you offer discounts and seasonal sales?
We refrain from offering discounts or seasonal sales to provide competitive pricing consistently all year-round.

We do have a special feature called "5+1" where for every 5 jewelry items purchased, you'll receive the 6th one for free. For example, if you add 12 items to your cart, 2 of them will be included as gifts.

Additionally, You can participate in our rewards program! Share the love on social media to earn store credit as a token of loyalty. Leave a review after your first purchase, invite a friend, and receive credit for their orders too.